Shipping policy

Glam Up Shipping & Delivery Policy
Thank you for shopping with Glam Up. By placing an order on our website, you agree to the terms and conditions outlined below. These policies are designed to manage expectations and safeguard both Glam Up and our valued customers.
1. Courier Partners & Delivery Methods
  • Glam Up utilizes third-party courier services (including but not limited to The Courier Guy and PostNet) for all local deliveries within South Africa.
  • We offer both Door-to-Door delivery and Counter-to-Counter/Locker pickup options (where applicable).
  • Once a package is handed over to our courier partner, the transit process is legally under the jurisdiction of that specific courier company.
2. Shipping Rates & Volumetric Calculations
  • Shipping fees are calculated at checkout based on destination, parcel dimensions, and weight.
  • Glam Up reserves the right to adjust shipping rates without prior notice should a delivery address fall into a designated "Outlying" or "Regional" area as defined by our courier partners.
3. Dispatch & Delivery Timelines
  • Processing Time: All orders are processed and dispatched within [Insert Number, e.g., 1–3] business days. Orders are not processed, dispatched, or delivered on weekends or South African public holidays.
  • Estimated Transit Times:
    • Main Centres (Johannesburg, Cape Town, Durban, Pretoria): [e.g. 3–5] business days.
    • Regional & Outlying Areas: [e.g.5-7] business days.
  • Delay Disclaimer: All delivery timeframes provided at checkout or via email are strictly estimates. Glam Up cannot be held legally liable, financially responsible, or bound to issue refunds for delays caused by courier operational failures, severe weather, strikes, looting, or high-volume seasonal periods (such as Black Friday or Christmas).
4. Courier Restricted Items & "At Your Own Risk" Waver
  • Our courier partners classify specific delicate items (such as fashion accessories, costume jewellery, cosmetics, liquids, and glass bottles) as restricted or "At Your Own Risk" cargo.
  • While Glam Up implements expert, industry-standard protective packaging to safeguard your goods, Glam Up cannot be held liable for internal damage, leakage, or breakage that occurs due to rough handling by courier staff during transit.
  • By completing your purchase, you acknowledge that you accept this transit risk.
5. Lost, Stolen, or Damaged Consignments
  • Transit Theft/Loss: In the rare event that a package is lost or stolen while in the possession of the courier, Glam Up will launch a formal investigation with the carrier. No replacements or refunds will be issued until the courier completes their investigation and officially declares the package as lost.
  • Damaged Outer Packaging: Upon delivery, the recipient must inspect the outer box/flyer bag before signing the courier waybill. If the outer packaging is visibly torn, crushed, or tampered with:
    1. Note the damage directly on the courier's physical or electronic waybill before signing.
    2. Take clear photographs of the damaged, unopened package immediately.
    3. Contact Glam Up support within 24 hours of delivery.
  • Signing Consequence: Signing a courier waybill without noting damage legally confirms that the parcel was delivered in perfect external condition. Failing to report outer damage on the waybill will invalidate any subsequent transit damage claims.
6. Incorrect Delivery Information & Unclaimed Parcels
  • Customers are entirely responsible for providing accurate, complete delivery addresses and contact numbers.
  • Glam Up will not be held liable for parcels delivered to the wrong address or lost due to typographical errors made by the customer at checkout. or incorrect information given to Glam up admin or support.
  • If a parcel is returned to Glam Up because the courier could not reach the recipient after multiple attempts, or because a PostNet/locker package was left unclaimed past the collection deadline, the customer will be liable to pay a re-shipping fee before the parcel is sent out a second time.